各位巴友大家好,此文章是我在公司忙碌中偷偷打的

排版亂或文字闡述不清楚的,請各位多多見諒,有不懂可以在下方留言

正文開始 (請想退的各位細心讀完)

經歷這波洗錢事件,小弟決心退款,一開始先參考了版上一些文章的做法

我昨日直接台版apple itunes回報問題,選第二項"我原先無意購買此商品"

一共回報了19筆交易(我都是買150或590的)

隔了一天回中文mail給我,只成功退掉兩筆150的,其他17筆今天早上回覆我不給退,如下:

親愛的客戶：

感謝您聯絡我們。我了解您對於最近在 iTunes 購買的項目很不滿意。

仔細檢視您的案件之後，我們判定您所購買的項目不符合退款規定。如需進一步了解我們的退款政策，請參閱以下網頁：

http://www.apple.com/legal/internet-services/itunes/ww

感謝您！

Vivi

iTunes Store 客戶支援

http://www.apple.com/support/itunes/ww

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搞甚麼,只成功兩筆150的,心有不甘,持續爬文

後來遇到一位好心的香港朋友教我怎麼在美版的apple客服退款(老實說我一開始根本不知道原來台版跟美版是不同體系)

首先先到下列網址:

https://getsupport.apple.com/GetSASO?caller=itss&PRKEYS=131629&category_id=SC0060&symptom_id=21084&locale=en_HK&target=solutions

若還是顯示中文介面 記得去下面 改成美國版 United States American

登入你的APPLE帳戶ID(這個大家都會吧)

接著照圖做(我是用電腦網頁版)

1.點選contact apple support

2.點選所圈處

3.一樣點選所圈處

4.一樣 再點 要求發信

5.此處就是重點了

  此處的英文I had purchase monthly card for this game but following Order ID

  Without my authorise 主張的是我並沒有授權此購買,照抄就對了

  填你的基本資料

  還有你的apple訂單編號(若有巴友不會查上網隨便查一下都有)

  全數打在下列敘述

  好了就按continue送出

6.送出完成後 美版客服會寄一封we 'll be in touch 我們會盡快聯絡您,就完成了

  我9:15到11:33 就成功退款了 美版的效率似乎是比較好的

   

  

我目前成功大概一半 12月還有幾筆沒成功 我又照這樣的方法再寄一次回報信件 目前還在等

目前IOS退款狀況

1.直接在台版Apple itunes回報問題 (此方法好像已經不可行了)

2.透過電話支援(一樣台版Apple客服) 但似乎也不行了? 客服會說會再幫您申請一次退費看看,事後會不會成功不清楚

3.美版客服網頁退費(我早上9:15發信)

  11:33收到美國Apple客服回信,內文如下:

Hi 陳,

Thanks for contacting us. I understand that some unintentional in-app purchases were made using your account. I’ll do everything that I can to get your issue resolved.

I’ve reviewed your case and have issued you a full refund for the purchases. Within ten business days, or 30 business days if you're using Carrier Billing, 4,450 TWD should be posted to the payment method used to make the purchase. (退款成功4,450元)

Please take note that there are several ways you can prevent unintentional or unauthorized purchases on your iPhone, iPad, iPod touch, and Apple TV. You can disable in-app purchases, disable purchasing completely, or require a password for every purchase.

You can also set your password preferences to always require your password when purchasing. When you make a purchase, you'll always be asked to enter your password, even if you're signed in with your Apple ID. See this article to find out how to manage your iTunes Store and App Store password preferences:

http://support.apple.com/HT204030

To learn about placing restrictions on in-app purchases, see these pages:

http://support.apple.com/HT204396

http://support.apple.com/HT200198

If multiple devices are used in your household, make sure the restrictions are enabled on all of them.

If you have a child between the ages of 13 and 18, you might want to try Family Sharing. Family Sharing makes it easy for up to six people in your family to share iTunes, iBooks, and App Store purchases. Family Sharing also has an Ask to Buy feature where an adult must approve a purchase before a child can buy an item. For more information, see these pages:

http://support.apple.com/HT201060

http://support.apple.com/HT201084

http://support.apple.com/HT201089

Note: The iTunes Service is available for individuals 13 years of age and older, or children under 13 who have an Apple ID through the Apple ID for Students program or Family Sharing. If your child is under the age of 13 and their Apple ID wasn’t created through Family Sharing or the Apple ID for Students program, we must close the account and delete any information associated with it.

I hope you have a great rest of your day. If you have more questions, just reply to this email. I’m happy to help.

Thanks,

Elimar

iTunes Store Customer Support

http://www.apple.com/support/itunes/ww

我已審核您的案件，並已向您發放購買的全額退款。如果您使用運營商賬單，則在10個工作日內或30個工作日內，應將4,450 TWD過帳到用於購買的付款方式。

9:15送出表單到當天11:33 就成功退款了(短短兩個多小時),美版的效率似乎是比較好的

大家可以試試看,不確定這方法是否會一直成功下去

希望能幫助到需要的人,若不清楚等等有空會再補充,謝謝那位幫助我的巴友

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