買了一年多的海盜船strafe rgb鍵盤近來問題越來越多先是一些數字鍵開始出現重複觸發的問題
接著玩遊戲常用的qe,ctrl,tab等等按鍵也出現相同的問題
不堪其擾的情況下 最後決定送修處理
一開始先是找代理AHQ，填完單後單子上說預計2天左右會有人到府收件
等到第三天，依然沒有任何回信，還以為我是不是填單有甚麼錯誤還是閃失，因此又填單一次
期間上網查到滿多AHQ代理海盜船產品負面的資訊，等到第七還第八天，依舊沒有任何回信或電話聯絡，最後是打算直接找原廠RMA
搜尋之下，相關文章都是舊的，僅有一篇新板RMA步驟分享
但網址的部分近期corsair還是有做變更，因此找了一陣子才找到正確的入口
- 地址只接受全英文，不接受中文。中文地址英譯網址 利用郵局的這個網站翻譯後，全部複製貼上即可
- 只要還在保固期內，就算發票遺失，只要代理商保固卡還在，購買日期還在，依舊可以送修
- 一定要時常找客服詢問進度，不然他們不會主動告知你你的商品缺貨，可能要等很久之類的訊息，像我的鍵盤(strafe rgb)貌似就因為缺貨，等到我鍵盤都寄出且他們成功收到，又過了好幾天沒有消息，我自己詢問後，客服才告知我，從收到鍵盤的日期算起，要等31天，且還只是預估時間。
- 若發生缺貨等奇怪事項導致要等待過久的情況，若不能接受，請直接告知客服，請他們幫你查看有沒有能替換的商品型號或備品，我的情況是，詢問後，客服告知我可以幫我換成k70 lux rgb，上網搜尋後，發現算是一個小升級，雖然外型個人不怎麼喜歡，但無奈之下，也只能接受。
- 若填單的時候，找不到自己產品的型號，請選一個一樣型號但不同語種的產品，並於填單後留言告知客服正確型號，例如:The correct Part-Numer is : CH-9000227-TW
Hi, my name is Glory CS. How may I help you?
me: hi
me: i lost my buying invoice
me: I only keep my product warranty card
me: will it work?
me: or what should I do now?
me: since I bought my keyboard has been 1.5years.I just can't find the invoice.it has been a long time..
Glory CS: I'll create a ticket for you so our technical support can assist you on the technical issues your having on your keyboard, May I please have the part number of your keyboard?
Glory CS: It starts with CH.
me: I already create one. Ticket ID is 679607
Glory CS: Thank you
Glory CS: Please give me a moment while I check the ticket.
me: can you help me take a looks that does there have something wrong?
me: ok
me: thank you
Glory CS: I already forwarded your ticket to our technical support. Please upload a copy of your receipt for warranty validation. You will be contacted by Tech support within 24 to 48 hours via email.
me: ok
me: https://support.corsair.com/ci/fattach/get/105926/1517261674/filename/******.jpg
me: uploaded
me: It's Chinese.does it matter?
Glory CS: Ok that's great.
Glory CS: It's fine if it's in Chinese.
Glory CS: Is there anything else that I can help you with?
me: got it.
me: no,I have no question
me: Thank you Glory :)
me: have a nice day :)
Glory CS: Thank you for contacting Corsair and have a wonderful day.
'me' disconnected ('Concluded by End-user').
上面基本就是我填完單後告知客服的詳細對話，告知對方我發票遺失，但保固卡還在
期間我上傳了
1.鍵盤背面的一些條碼以及購買日期圖
2.保固卡完整圖片及內容
3.鍵盤包裝外的全部條碼圖
4.鍵盤正面清晰圖
建議上傳後主動告知客服你上傳了什麼圖片，並分開標記說明，對方才會主動查看
得到客服確認後，我等了2天還是沒有收到任何email通知，困惑之下又聯絡了一次客服
這次是不同的客服接洽
Hi, my name is Nina CS. How may I help you?
me: hello Nina
Nina CS: hi!
me: I created a ticket in 01/29 , but I still don't get any email answer now, can you help my to chick it out ? my ticket id is 679707.is it something wrong or i miss something ?
Nina CS: Sure!
Nina CS: one moment
me: thank you
Nina CS: give me a minute or two to check.. thanks
me: sure
Nina CS: Corsair Scimitar side button error ?
me: yes
Nina CS: I see.
me: keyboard have something wrong that keeping repeat same key
Nina CS: I'm sorry about the delay.
Nina CS: do you still have the receipt?
Nina CS: when and where did you exactly purchase it?
me: 2016-11-02 bought in Taiwan
me: it's been too long.hard to find the receipt. only got product warranty card and my credit card detail
Nina CS: I see. Let check what I can do.
me: but the credit card detail is including all computer .there's nothing can proof the keyboard is including in..
me: ok
Nina CS: Gaming Mice have a 2 year warranty
Nina CS: however we might be needing a receipt.
me: does that means I cant get my warrantly?
Nina CS: I'll consult my supervisor about it first.
Nina CS: hi!
me: hi?
Nina CS: can you please attach the picture of the warranty card?
Nina CS: in the ticket that you created?
me: I already uploaded
me: yes
Nina CS: and the billing details as well?
Nina CS: good..
me: sorry what is billing detail ..
Nina CS: the credit card details that you mention earlier...
me: ok got it
Nina CS: any proof of purchase..
Nina CS: then I will send it to our support..
Nina CS: I will take ownership of your ticket..
me: I can apply to a credit card company
me: but like I said . there's nothing detail about my keyboard
Nina CS: I'll accept the warranty card
Nina CS: is there date indicated at least?
me: at my keyboard's back side have the purchase date
me: https://support.corsair.com/ci/fattach/get/105927/1517261674/filename/210356.jpg
Nina CS: good.. you can take a photo of it.. then send it to the ticket created on the website.
me: I had.
me: it's all in the ticket
me: and Glory told me that I'll be contacted by Tech support within 24 to 48 hours via email.
me: there's a conversation in the ticket.
Nina CS: thanks for the info.
Nina CS: I found it
Nina CS: I will have this submitted to our support team. I will find a way to have it approve today
Nina CS: I'll send you an email about it.
me: It's ok. I can wait. I just want to check it out that will I get my warranty.and you make me scare. XD
Nina CS: Yes you should be good.
Nina CS: sorry if I scare you.
me: it's ok ! keeping talk to someone you dont know for job must be tierd.nvm ~ thank you Nina.I'll wait for my email
Nina CS: Anything else I can assist you with before I let you go.
me: no, im good
Nina CS: Thank you for contacting Corsair , have a great day!
me: thanks again
me: you too
'me' disconnected ('Concluded by End-user').
建議一開始就直接告知對方，上一個客服告訴我xxxx，但是xxxxxxx
不然就會像我一樣...對面的客服Nina狀況外，直到我告知他上一個客服的事情，他才主動查看，不然他甚至還告知我不接受保卡，只接受發票/收據
後續就是不斷的追進度了...
我個人是01/29建單，今早02/26追單對方才告知我已寄出
若是沒有主動詢問並換貨...我最快要03/21才會收到我的strafe rgb鍵盤
這幾天應該會收到換貨的k70 lux rgb 希望不要等太久..
這次經驗後，往後購買電腦產品，可能都會查一下送修的心得文了...
喔對了，AHQ在我建單後兩個星期左右後終於聯繫我了，當然，我已經交給原廠了
就請他們取消我這兩筆送修單了
(我真的覺得交給AHQ我可能沒有換貨的機會，而且要等兩個月以上)
整體來說 AHQ的效率真的不敢恭維
原廠Corsair的服務態度和品質不錯，但是客服滿粗心，建議一定要詳細說明和時常追單
畢竟產品已經寄還給他們，終究是不在自己手上，到貨前永遠放不下心...
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