We would first suggest you try a soft-reset of the keyboard. This will clear the keyboard internal memory, which often corrects issues such as the one you are experiencing. Please follow the directions below:
1: Unplug the keyboard.斷開連結
2: Press the Esc key按下ESC鍵
3: While holding the Esc key, plug in the keyboard.維持按下ESC鍵並接上連結
4: Hold the key down for 10 seconds.繼續維持10秒直到鍵盤開始閃爍
5: Release the key.放開ESC鍵
Reinstalling the firmware of your device may correct the issue. We suggest doing this manually, and have uploaded the firmware for your device to the ticket in order to do so. Please follow the directions below:
1: Unplug your keyboard from the computer.斷開連結
2: Locate the small pinhole underneath your keyboard. For some, this will be located near the polling rate switch by the cable. On others, it will be located underneath on the tilt legs on the bottom of the keyboard.找尋鍵盤支架下的小孔(K95位於右側支架下)
3: Using a small paperclip or push-pin, press down on the button inside the pinhole.(戳小孔，按下內部按鈕)
4: Plug your keyboard back into the computer, while holding down the pinhole button.接上連結
5: Once it is plugged back in, your computer should recognize a drive called CRP_Disabled. Please open this.檔案總管中找CRP_Disabled的磁碟，可以不戳小孔了
6: Download the firmware file from the ticket. If it is compressed into a .RAR file, please extract this file to an easily found location on the computer.將下載的韌體.bin檔案丟進去
7: Delete the file FIRMWARE.BIN from the CRP_DISABLED drive, and then place the file with ISP in it’s name to the CRP_Disabled drive.刪掉原本的firmware.bin
8: Once you have performed the steps above, please unplug your keyboard and then plug it back in.斷開連結，重新連結
The device will then return to normal. Please test to see if the issue reappears. If it does, please inform us on the ticket for further troubleshooting.
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